Privacy Policy

Information we collect

We collect information that you provide directly, such as your name, billing and delivery details, email address, telephone number, order information, account details and messages sent to customer support. Payment information is handled through the payment options presented at checkout; we do not ask customers to send complete payment-card details by email.

We may also receive technical and usage information from your browser or device. This can include IP address, device and browser type, language, referring pages, pages viewed, approximate location, cart activity and timestamps. Cookies and similar technologies may be used to keep the store working, remember choices, understand performance and support fraud prevention.

How we use information

• process, confirm, deliver and support orders
• provide account, cart and checkout functions
• answer questions and administer returns or refunds
• maintain security, prevent misuse and resolve technical problems
• improve store content, product presentation and customer experience
• meet legal, accounting and record-keeping obligations
• send marketing messages only where permitted and provide an unsubscribe option

Sharing and service providers

We may share only the information reasonably needed with providers that support hosting, checkout, payment processing, order fulfilment, delivery, analytics, communications, security and professional advice. These providers process information for their assigned purpose and under their own contractual or legal responsibilities. We may also disclose information where required by law, to protect rights or safety, or in connection with a legitimate business reorganisation.

International processing and retention

Some providers may process information outside United States. Where required, appropriate safeguards are used for cross-border transfers. We retain information only for as long as reasonably necessary for the purposes described above, including order support, dispute handling, fraud prevention and legal or accounting requirements. Retention periods vary according to the record and applicable law.

Your choices and rights

Depending on where you live, you may be able to request access, correction, deletion, restriction, portability or an objection to certain processing. You may also withdraw consent where processing relies on consent. Requests are assessed under applicable law, and we may need to verify identity before responding. Browser controls can limit cookies, although disabling essential cookies may affect store functions.

Security and children

We use reasonable administrative and technical measures designed to protect personal information. No online transmission or storage method is completely secure, so absolute security cannot be guaranteed. This store is intended for general audiences and is not directed to children who cannot lawfully provide their own consent. If you believe a child has provided personal information improperly, contact us.

Changes and contact

We may revise this policy when store practices, services or legal requirements change. The updated version will be posted here with a revised date. Questions or privacy requests may be sent through the store contact form or the details below.

Email: service@francescasonline.com

Telephone: +1 922-422-92334